Service policy

Type of service :

• We offer massages and waxing.

Processing times :

• Processing times depend on the duration and type of service booked. We will inform you of the processing time at the time of booking.

Opening and closing times :

• Our opening and closing times are shown on our website. Please check our website for opening times.

Cancellation and refund policy :

• In the event of cancellation, we will charge 50% of the session price. We ask you to inform us of any cancellation at least 24 hours in advance. Refunds are not available for cancellations made less than 24 hours before the session.

Complaints management :

• We take all complaints and claims seriously and strive to resolve them quickly and efficiently. Please contact us by phone or email to report any complaints or claims.

Processing of personal data :

• We process personal information in accordance with our privacy policy, which is available on our website.

Bookings:

• Reservations can be made by telephone or via the booking form on our website. Please inform us of any cancellations at least 24 hours in advance.

Managing emergencies and unforeseen situations :

• We handle emergencies and unforeseen situations quickly and professionally. Please call us if you need urgent assistance.